Thank you for choosing SellerSprite. We are committed to providing you with high-quality services and products to help you succeed as an e-commerce seller. We understand that sometimes circumstances may require a refund or an exchange, and we want to make this process as clear and straightforward as possible. Please read this Refund and Exchange Policy carefully before requesting a refund and exchange.
1. Eligibility for Refund and Exchange
We do not support unconditional full refund service. After payment, no login and user can apply for a refund. But if there is a login, then we will convert unused time(＞14 days) into a refund fee; for echange, we accept the exchange between annual and monthly packages.
2. How to Request a Refund and Exchange
2.1 To request a refund, please contact our Customer Support team at Official customer service. Your refund request must include the following information:
- Your name and contact information
- Date of purchase
- Order or invoice number
- Reason for the refund request
2.2 We may require additional information or documentation to process your refund request.
2.3 To request an exchange from monthly package to annual package, you can do it youself by going to the profile page to upgrade the package.
2.4 To request an exchange from annual package to monthly package, please purchase the monthly package first, and then contact customer service support@sellersprite.com to refund the annual package. Customer service will convert the annual package to a refund according to the use time of the annual package.
3. Refund Process
3.1 Upon receiving your refund request, our team will review it and determine whether you meet the eligibility criteria outlined in Section 1.
3.2 If your refund request is approved, we will initiate the refund within 7 business days. The refund will be issued to the original payment method used for the purchase.
3.3 Refunds may take some time to process and may vary depending on your payment provider. SellerSprite is not responsible for any delays in processing by third-party payment processors.
4. Dispute Resolution
4.1 If you are dissatisfied with the outcome of your refund request or have any disputes, please contact our Customer Support team, and we will make every effort to address your concerns promptly.
5. Changes to this Refund Policy
5.1 SellerSprite reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.
6. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
SellerSprite Support Email: support@sellersprite.com
By using SellerSprite's services and products, you agree to abide by the terms and conditions of this Refund Policy. Thank you for choosing SellerSprite, and we look forward to serving your e-commerce needs.
SellerSprite, Inc.
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